Order Policy

 

PURCHASE AGREEMENT

By accepting delivery of any product ordered from Atronvision.com, you ("Customer") agree to be bound by the terms and conditions. You and Atronvision.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Atronvision.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Atronvision.com.


ONLINE TRANSACTIONS SECURE

Atronvision.com assures that all transactions conducted online are completely secure. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.


MERCHANT SERVICE

Currently we use PayPal merchant service. PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages. PayPal has received more than 20 awards for excellence from the internet industry and the business community. Most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site. Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.


PAYPAL VERIFIED

We are PayPal verifed company. To become PayPal Verified, a PayPal member like us in the United States must provide to Paypal company with proof that he or she has opened an account at a bank or other financial institution. Because these institutions are required by law to screen account holders, PayPal's verification process increases security when you pay parties you do not know. You can check us our PayPal verified status{C}{C}. You need PayPal account to check the status. Bottom line is we, Atronvision.com, are verified by Paypal company owned by ebay.com. Atronvision.com is PayPal Verified PayPal's Verification System allows you to learn more about users before you pay them through PayPal. Verify that the information below is consistent with the business, organization or person you wish to pay.

Atronvision.com is PayPal Verified


PAYMENT OPTIONS

Atronvision.com accepts Visa, MasterCard, American Express and Discover credit card payments. We also accept payment using PayPal account, cashiers checks, money orders and personal checks. All orders paid for by cashiers checks, money orders and personal checks will not ship until payment has been received and the check cleared.


CURRENCY FOR ALL PRICE

All prices listed on our Atronvision.com's website are quoted in US Dollars.


PRINTED CATALOGUE

Atronvision.com does not send a printed catalog in the mail.


EMAIL CONFIRMATION FOR ORDER

You will receive an email confirmation shortly after placing your order. Please review your order details carefully and contact customer service immediately if you wish to make any changes. Once your order has been processed and is ready to be shipped from our facility, you will receive a second email containing UPS delivery and tracking information. Order and shipping confirmation emails are sent to the shipping email address.


ORDER STATUS

To check on the status on your order, please visit the order status page under my account. You may asked to enter the order number and billing email address to retrieve the status of your order. You may also contact us via contact us page. Please include your name and order number in your inquiry. We will respond to your inquiries within 2 business days.


WRONG ITEM

If you received the wrong item (color, length, item), please contact us within 5 business days of receiving item(s) for us to investigate on the matter. Once we verify that you receive wrong item we will e-mail or fax you UPS or USPS pre-paid return label for you to send the wrong item back to us. We will ship out the correct item once we receive and verify that you have mailed out the incorrect item back to us. If you want to get a refund, we will refund the item(s) purchased once we receive the item(s) and inspect the item. Returned item need to be original new condition and re-saleable condition. If we don't receive wrong item within 15 calendar days of you contacting us, we will void out the UPS or USPS return label and reject the wrong item back to you.


PROMOTION CODE

Atronvision.com will sometimes furnish a code that can be used for promotions on our web site. These promotional codes may be found in online advertisements, sent via email to promotion subscribers, presented on the Atronvision.com web site. Some of the specials offered by entering a promotion code during checkout include free shipping, volume discounts, free gifts or discount. The provisions for a promotion code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that promotion Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied.


DUTY TAX AND CUSTOMS FEE

International customers (outside of US and military installation customers) need to pay duty tax or/and customs fee. This amount is calculated proportion to your order amount. For more information about duty tax or customs fee contact your customs office.


BACKORDERS

Occasional inventory discrepancies may occur due to inaccurate inventory counts. In that instance, you can choose to wait for 10 days or cancel your order for refund. If item is not available within 10 days of first order date we will refund back order item. Refund will be processed back to original credit/debit card that was used for the item, along with any applicable tax fees and shipping charges.


CHANGING ORDER

You may request to change your shipping address or shipping method once you submit your order. However, we can not make changes to your order item once your order shipped from our facility. To make changes to your shipping address or shipping method, contact us via contact us page. Please, have your order number or customer number ready for better assistance.


CANCELING AN ORDER

You may request that an order be cancelled provided the order has not already been processed and shipped. Simply contact us via contact us page to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 3-5 business days. We do not take cancellation requests via telephone.


WARRANTIES

Please see our warranty policy listed here.

 
 
 





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